Read our refund policy for the 30-day request period, eligibility and exclusions, including sale items. Contact us before sending a return.

The payment methods available for your order are displayed at checkout.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Check the destination restrictions in our shipping policy before ordering. If you are unsure whether we can deliver to you, contact us.

Our published shipping policy lists 2–4 business days for processing and an estimated 5–21 business days for international delivery after processing. Delivery times vary by destination and customs and are not guaranteed. Read the shipping policy.

See the shipping policy for costs and restrictions. Available shipping options and the final charge are shown at checkout after you enter your delivery address.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

For products with sizes, compare your pet’s measurements with the product’s size guide. Contact us if you need help choosing.